Want to make a return or exchange?No worries! You’ve got 30 calendar days from the delivery date (online orders) or from your in-store purchase. 🔁 Online returnsHandled exclusively via Correos.Just get the item ready in perfect condition, with origi

Want to make a return or exchange? No worries! You&#x2019;ve got 30 calendar days from the delivery date (online orders) or from your in-store purchase.&#x1F501; Online returns Handled exclusively via Correos. Just get the item ready in perfect condition, with original tags, and arrange the return here: &#x1F449; <a data-start="541" data-end="621" rel="noopener" target="_new" href="https://logisfashionpal.herokuapp.com/public/returns?ec=6453724e3118c30018b02d82">https://logisfashionpal.herokuapp.com/public/returns?ec=6453724e3118c30018b02d82</a> No need to print anything &#x2013; show the label on your phone and Correos will scan and print it for you.&#x1F504; Exchanges You can do them online. The courier (Sending) will deliver the new item and collect the old one at the same time &#x2013; make sure it&#x2019;s ready when they arrive.&#x1F3EC; Prefer to do it in store? If you ordered online, you can also sort it in our physical stores (except Lisbon, El Corte Ingl&#xE9;s and outlets). You&#x2019;ll just need your BB order number (you&#x2019;ll find it in your confirmation email). If you bought it in a shop, the exchange or return must be made there.&#x1F4E9; Got questions or something&#x2019;s off? Drop us a message &#x2013; we&#x2019;re here to help. If your item is faulty, send us an email with photos and your order number to: &#x1F4EC; <a data-start="1376" data-end="1400" rel="noopener">info@bluebananabrand.com</a>&#x1F381; Just a heads-up:<ul data-start="1428" data-end="1590"><li data-start="1428" data-end="1486">Items won in giveaways can&#x2019;t be returned or exchanged.</li><li data-start="1487" data-end="1537">In-store purchases can include a gift receipt.</li><li data-start="1538" data-end="1590">Refunds are issued to the original payment method.</li></ul>

How can I exchange or return my order?

We don’t offer gift receipts for online orders, but no worries – you can get one if buying in our stores. In any case, if your loved one (🧑🏻‍❤️‍🧑🏾) wants to make an exchange or return, all they need is the order number.If you ordered online, you’

We don&#x2019;t offer gift receipts for online orders, but no worries &#x2013; you can get one if buying in our stores.In any case, if your loved one (&#x1F9D1;&#x1F3FB;&#x200D;&#x2764;&#xFE0F;&#x200D;&#x1F9D1;&#x1F3FE;) wants to make an exchange or return, all they need is the order number. If you ordered online, you&#x2019;ll find it in your confirmation email. If you bought it in one of our stores, the number will be on the receipt.Here&#x2019;s an example of what it looks like: BB1275498And if, by any chance, you don&#x2019;t have the number &#x2013; Blue Banana to the rescue! Drop us a message and we&#x2019;ll do our best to track down your order and sort it out &#x1F525;

Do you provide a gift receipt?

bluebananabrand

Exchanges and Returns

How can I check the status of my order?

Shipping information

Can I modify or cancel my order?

Orders and Shipping

Can I use two discount codes on the same order?

What payment methods do you offer?

Payments

How do I know what my size is?

Composition and care

When will you restock?

Garments

Why isn’t my referral code working?

I redeemed my coupon but lost the code… where is it?

Collaborations

Where are your stores?

Physical Stores

If I subscribe to Adventure Pass, will I still receive the newsletter? Or do you send different emails?