bluebananabrand

<p id="isPasted">When you submit proof of an adventure (photo, ticket, ski pass&#x2026;), it can take up to 10 days for the Equis to appear in your account.</p>

When you submit proof of an adventure (photo, ticket, ski pass…), it can take up to 10 days for the Equis to appear in your account.

Why haven’t I received my Equis for my adventure proof yet?

Adventure Pass

Shipping information

When will I receive my order?

How can I check the status of my order?

Can I add a personalized note to my order?

Can I modify or cancel my order?

Orders and Shipping

Can I use two discount codes on the same order?

What payment methods do you offer?

Payments

Exchanges and Returns

My garment is defective

When will you restock?

Composition and care

How do I know what my size is?

Garments

Why isn’t my referral code working?

I redeemed my coupon but lost the code… where is it?

Collaborations

Where are your stores?

Physical Stores

If I subscribe to Adventure Pass, will I still receive the newsletter? Or do you send different emails?

When do I receive my Equis for a purchase and how can I redeem them?

How do the Equis from the “Adventure Inbox” work?

Can I claim Equis for a past purchase?

Do I earn Equis when I shop in a physical store?

Can I use Equis and discount codes in the same purchase?

Is there a minimum purchase to redeem my Equis?

Why haven’t I received my Equis for my adventure proof yet?Updated 17 days ago