bluebananabrand

<p id="isPasted">When you submit proof of an adventure (photo, ticket, ski pass&#x2026;), it can take up to 10 days for the Equis to appear in your account.</p>

When you submit proof of an adventure (photo, ticket, ski pass…), it can take up to 10 days for the Equis to appear in your account.

Why haven’t I received my Equis for my adventure proof yet?

Adventure Pass

How can I check the status of my order?

Shipping information

Can I modify or cancel my order?

Orders and Shipping

Can I use two discount codes on the same order?

What payment methods do you offer?

Payments

How can I exchange or return my order?

Do you provide a gift receipt?

Exchanges and Returns

How do I know what my size is?

Composition and care

When will you restock?

Garments

Why isn’t my referral code working?

I redeemed my coupon but lost the code… where is it?

Collaborations

Where are your stores?

Physical Stores

If I subscribe to Adventure Pass, will I still receive the newsletter? Or do you send different emails?

When do I receive my Equis for a purchase and how can I redeem them?

How do the Equis from the “Adventure Inbox” work?

Can I claim Equis for a past purchase?

Do I earn Equis when I shop in a physical store?

Can I use Equis and discount codes in the same purchase?

Is there a minimum purchase to redeem my Equis?

Why haven’t I received my Equis for my adventure proof yet?Updated 2 months ago