bluebananabrand

For now, we don&#x2019;t offer this option, but you can make exchanges or returns (as long as you purchased online or in our stores&#x2014;El Corte Ingl&#xE9;s doesn&#x2019;t count).That said, we&#x2019;re working to make it possible very soon.

For now, we don’t offer this option, but you can make exchanges or returns (as long as you purchased online or in our stores—El Corte Inglés doesn’t count). That said, we’re working to make it possible very soon.

Can I place an order online and pick it up in a physical store?

Orders and Shipping

Shipping information

Can I modify or cancel my order?

Can I add a personalized note to my order?

When will I receive my order?

How can I check the status of my order?

Can I use two discount codes on the same order?

What payment methods do you offer?

Payments

How can I exchange or return my order?

Do you provide a gift receipt?

Exchanges and Returns

How do I know what my size is?

Composition and care

When will you restock?

My garment is defective

Garments

Where are your stores?

Physical Stores

If I subscribe to Adventure Pass, will I still receive the newsletter? Or do you send different emails?

When do I receive my Equis for a purchase and how can I redeem them?

How do the Equis from the “Adventure Inbox” work?

Can I claim Equis for a past purchase?

Why haven’t I received my Equis for my adventure proof yet?

Do I earn Equis when I shop in a physical store?

Can I use Equis and discount codes in the same purchase?

Is there a minimum purchase to redeem my Equis?

Why isn’t my referral code working?

I redeemed my coupon but lost the code… where is it?

Adventure Pass

Can I place an order online and pick it up in a physical store?Updated 5 days ago