bluebananabrand

Unfortunately, due to technical reasons, it&#x2019;s not possible to modify or cancel an order once the purchase has been completed.That said, get in touch with us and we&#x2019;ll guide you on the best way to proceed.Remember that exchanges and returns are free, and you can request them either online or in our own stores within the country!

Unfortunately, due to technical reasons, it’s not possible to modify or cancel an order once the purchase has been completed. That said, get in touch with us and we’ll guide you on the best way to proceed. Remember that exchanges and returns are free

Can I modify or cancel my order?

Orders and Shipping

Shipping information

When will I receive my order?

How can I check the status of my order?

Can I add a personalized note to my order?

Can I use two discount codes on the same order?

What payment methods do you offer?

Payments

Exchanges and Returns

My garment is defective

When will you restock?

Composition and care

How do I know what my size is?

Garments

Why isn’t my referral code working?

I redeemed my coupon but lost the code… where is it?

Collaborations

Where are your stores?

Physical Stores

If I subscribe to Adventure Pass, will I still receive the newsletter? Or do you send different emails?

When do I receive my Equis for a purchase and how can I redeem them?

How do the Equis from the “Adventure Inbox” work?

Can I claim Equis for a past purchase?

Why haven’t I received my Equis for my adventure proof yet?

Do I earn Equis when I shop in a physical store?

Can I use Equis and discount codes in the same purchase?

Is there a minimum purchase to redeem my Equis?

Adventure Pass

Can I modify or cancel my order?Updated 17 days ago